Privacy Policy
Tractive Solutions Ltd is committed to protecting personal information and handling data responsibly. This Privacy Policy explains how information may be collected, used, stored, and protected when using this website or engaging with Tractive Solutions Ltd services.
Who we are
Tractive Solutions Ltd provides technology, digital platform, support, hosting, automation, consultancy, and related technical services.
Information we may collect
Information provided through enquiries, service requests, support interactions, email communication, and website use may include names, company details, email addresses, telephone numbers, technical requirements, billing details, and usage-related information where relevant to service delivery or website operation.
How information may be used
- To respond to enquiries and service requests
- To deliver, manage, and support services
- To maintain website and platform continuity
- To communicate operational, support, billing, or project-related information
- To improve service quality, security, and business operations
- To comply with legal and regulatory obligations where applicable
Lawful basis
Personal data may be processed where necessary for legitimate business interests, contract performance, legal compliance, or where consent has been provided where required.
Data sharing
Information is not sold. Data may be shared with trusted service providers, infrastructure vendors, payment or communications providers, or professional advisers where reasonably required to operate services or meet legal obligations.
Data retention
Information is retained only for as long as reasonably necessary for service delivery, support, legal, financial, operational, or record-keeping purposes.
Security
Reasonable technical and organisational measures are taken to protect information from unauthorised access, loss, misuse, or disclosure. No internet-based system can be guaranteed entirely secure, but security and risk reduction are taken seriously.
Your rights
Depending on the applicable law, rights may include access, correction, deletion, restriction, objection, or data portability in relation to personal information held.
Contact
For privacy-related enquiries, please contact Tractive Solutions Ltd using the details provided on the Contact page.